Data Protection & Privacy

Who is the controller and who is the data protection officer?

The data controller is:

Master Builders Solutions Deutschland GmbH
Dr.-Albert-Frank-Str. 32
83308 Trostberg
Phone Number: +49 8621 86 2561
dataprotection@masterbuilders.com

You may also contact our data protection officer:
Thomas Stegemann
Dacuro GmbH
Otto-Hahn-Strasse 3
69190 Walldorf
Phone Number: +49 6227 - 78 93 930
www.dacuro.de
kontakt@dacuro.de

You may lodge a complaint with our data protection officer or with a supervisory authority, in particular in the country of your habitual residence, place of work or place of the alleged infringement.

Alternatively, you can contact the supervisory authority responsible for us:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach
Germany

What personal data do we collect when you visit and interact with our website, for what purpose, and what is the legal basis for this?

1.1 When you visit our website without contacting us or signing in, your browser transmits the following information automatically to our server:

  • IP address of your computer

  • Information about your browser

  • Website that you were on right before you landed on our website

  • URL or file requested

  • Date and time of your visit

  • Volume of data transmitted

  • Status information, e.g. error messages

The purpose of this data processing is to

  • Send the requested content to your browser. In doing so, we store the complete IP address only to the extent necessary to serve the requested content to you.

  • Send your IP address to a service provider to map your public IP address with company- and industry-related information (no personal information). We will store this industry-related information. In this process, your IP address is not stored at our service provider or in our system at any time.

  • Protect us from attacks and to safeguard the proper operation of our website. In doing so, we store said data transiently and with restricted access for a maximum period of 180 days. Excluded from this deletion following a maximum of 180 days is data regarding access required for the further tracking of attacks and faults.

The legal basis for the processing of this data is Art. 6 para. 1 letter (f) General Data Protection Regulation (GDPR). Our legitimate interests are derived from the data processing purposes mentioned above.

1.2 If you contact us by e-mail or via the contact form on our website, we receive the following information:

  • Name and surname

  • Your e-mail address and further personal data that you provide by e-mail or fields in a contact form

  • Any further information provided voluntarily

At the time of sending the message, the following data is also saved:

  • The date and time of your message

The purpose of this data processing is to

  • Process your message

Any other personal data processed during sending is used to prevent misuse of the contact form and ensure the security of our technical information systems.

The legal basis for the processing of this data is Art. 6 para. 1 letter (f) GDPR. Our legitimate interests are derived from the data processing purposes mentioned above, in particular answering your requests, ensuring our overall responsiveness and evidence in case of any questions or disputes.

1.3 Our website offers the option of subscribing to a free newsletter. When a user registers for the newsletter, the following data entered into the input screen are transmitted to us:

  • IP address of the accessing computer

  • Name and surname

  • Your e-mail address

  • Any further information provided voluntarily

At the time of registration, the following data is also saved:

  • Date and time of registration

The purpose of this data processing is to

  • Send you the newsletter to which you have subscribed

Any other personal data processed during the registration procedure is used to prevent misuse of the contact form and ensure the security of our technical information systems.

The legal basis for sending of the newsletter to which you have subscribed is your consent pursuant to Art. 6 para. 1 letter (a) GDPR. Please note that you can withdraw this consent at any time. The withdrawal, however, will not affect the legitimacy of the processing occurred before the withdrawal.

Further, you have the right to object to the processing of your personal data for the purposes of direct marketing (Art. 21 para. 2 GDPR).

For our newsletter’s registration process, we use what is known as the “Double Opt-In” procedure. When you subscribe to the newsletter on our website, you will receive an e-mail to the e-mail address provided during registration asking you to confirm your registration.

The purpose of this data processing is to

  • prevent incorrect or unauthorized e-mail addresses being used for registration

The legal basis for the processing of your e-mail address for the Double-Opt-In procedure is Art. 6 para. 1 letter (f) GDPR. Our legitimate interests are derived from your registration to the newsletter mailing list, this representing a relevant and appropriate relationship in the sense of recital 47 of the GDPR, as well as from the fact that the provision of information about new products or services as well as activities and events, is common in the business and both expected and appreciated by the majority of our customers.

1.4 We provide free, downloadable information on our website (for example, white papers, webinars, planning tools, and similar). Before you can download the free information, the following information will be transmitted to us via an input screen:

  • The user's IP address

  • Date and time of registration

  • Name and surname

  • E-mail (as user name)

  • Postcode

  • Country

  • Password

  • User group (e.g. architect)

  • Any further information supplied voluntarily

At the time of registration, the following data are also saved:

  • Date and time of the download

The purpose of this data processing is to

  • Provide the desired information

  • Approach you with offers

Any other personal data processed during the registration procedure is used to prevent misuse of the input screen and ensure the security of our technical information systems.

The legal basis for the processing of this data is Art. 6 para. 1 letter (b) GDPR. The commercial use of your personal data is part of the benefits of our mutual relationship.

How do we use cookies on our website?

2.1 Cookies are small files that may be stored on your device by a website. When you visit our website, we will inform you about how we use cookies through our cookie banner. The cookie banner and website will differentiate the respective cookies by their nature and implement an opt-in consent where this is legally required. Cookies requiring an opt-in consent will be deactivated on our website, until you give your prior, explicit consent.

Some cookies will be always activated as they are necessary for the operation and the functioning of the website. The legal basis for such cookies will be Art. 6 para. 1 letter (f) GDPR (our legitimate interest in a proper functioning of the website). Therefore, you will not be asked to give your consent to the activation of these cookies.

Other cookies, e.g. analytical or performance measurement cookies, are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. Our cookie banner will offer you the option to give or deny your consent for the activation of these cookies. The legal basis for such cookies is Art. 6 para. 1 letter (a) GDPR.

If you decline the use of cookies necessary for more than the functioning of this website, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

2.2 We offer you the possibility to edit your cookie settings right away through our cookie banner. However, most internet browsers are set up by default to accept cookies. If you also want to change your browser settings in order to refuse or delete cookies (or similar technologies) for any other websites, please refer to the help and support area on your browser for instructions on how to block or delete cookies. Please note you may not be able to take advantage of all the features of our website, including certain personalized features, if you delete or refuse cookies.

2.3 The following cookies are necessary for the smooth operation and specific services of our website:

Coockies usage

To what recipients do we transmit your data?

We transmit the personal data mentioned in Sections 1.1 to 1.4 to data processors based in the European Union. Such data processors process personal data only on instructions from us and the processing is carried out on behalf of us.

The personal data mentioned in Section 2.5 is transmitted to the operator HubSpot. The data processing by HubSpot is based on the standard contractual clauses pursuant to the European Commission Decision of 5 February 2010.

How do we protect your personal data?

We implement technical and organizational measures to ensure an appropriate level of security to protect your personal data against accidental or unlawful alteration, destruction, loss or unauthorized disclosure. Our security measures will be continuously enhanced in line with technological developments.

What rights do you have?

You have certain rights under the GDPR:

Right of access: You have the right to receive information about your personal data processed by us and about certain other pieces of information (such as, for example, what is provided in this Privacy notice).

Right to correction: If your personal data is inaccurate or incomplete, you have the right to have your personal information rectified.

Right to deletion: Based on what is known as 'the right to be forgotten', you can request the deletion of your information regarding such personal data where we are under no retention obligation. The right to deletion is not free from exceptions. We have the right to continue using your personal data if such use is necessary for compliance with our legal obligations or for the establishment, exercise or defense of legal claims.

Right to restrict processing: This right concerns the restriction of the use or type and manner of use of your data. Please note that this right is limited in certain situations. When we are processing your personal information that we collected from you with your consent you can only request restriction on the basis of: (a) inaccuracy of data; (b) where our processing is unlawful and you don’t want your personal information erased; (c) you need it for a legal claim; or (d) if we no longer need to use the data for the purposes for which we hold it. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for restriction of the use of their personal information to make sure the restriction is respected in future.

Right to data portability: This refers to your right to request that we copy, move or transfer, where technically feasible, your personal information in a structured, commonly used and machine-readable format, for your own purposes.

Right to object: You can object to our use of your personal information including where we use it for our legitimate interests, particularly in the case of direct marketing.

Right to withdraw consent: If you have given your consent to us processing your personal data, you have the right to withdraw your consent at any time. Any such withdrawal of consent does not affect the legality of processing carried out based on the granting of consent until the point of withdrawal.

The exercise of these rights is free of charge for you. However, you are required to prove your identity with two pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you in our filing system.

To make inquiries or exercise any of your rights set out above, please contact us by e-mailing or write to us. We will endeavor to respond within 30 days. You can find our contact details at the top of this Privacy notice.

If we receive formal written complaints, we will contact the person who made the complaint to follow up. If necessary, we will work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints that we cannot resolve directly.

If you are not satisfied with the way any complaint is handled that you make in relation to how your personal information is processed by us, then you may refer your complaint to the relevant data protection supervisory authority (see section 6 below).

Data protection for minors

This website is intended to be used by persons aged 18 and older. We do not seek to collect information about persons under the age of 18.

No information should be submitted to or posted on the website by persons younger than 18 years of age. If such a person submits personal information via the website, we shall delete that information as soon as we are made aware of their age and thereafter shall not process it any further.


Data Privacy
  1. ​​​​​​​​​​​​​​​​​​​​​​​​​​General Privacy Information​

    Privacy Information for Customers
    Privacy Information for Suppliers
    Privacy Information for Visitors
    Privacy Information for Candidates

  2. Privacy Information for Participants of Events

    Privacy Information for Event Participants
    Privacy Information for Online Event Participants
    Privacy Information for Hagerbach Workshop Participants​

  3. Privacy Information for Social Media​

    Privacy Information on Social Media DE
    Privacy Information on Social Media EN

  4. Privacy Information for Apps and Portal

    Data Protection Notice for Admixture Service App
    Data Protection Notice for Master Builders Solutions Order App
    Data Protection Notice for UGC Dosage Control App​
    Data Protection Notice for UGC Injection Grout App
    Data Protection Notice for UGC Tail Seal Grease Calculator App​
    Data Protection Notice for UGC TBM Annulus Grout App
    Data Protection Notice for UGC TBM Soil Condition App
    Data Protection Notice for UGC Early Strength App

  5. Terms of Use for Apps and Portals

    Terms of Use Admixture Service App​
    Terms of Use Admixture Service Portal
    Terms of Use Master Builders Solutions Order App
    Terms of Use Packspec Database
    Terms of Use UGC ​Dosage Control App
    Terms of Use UGC Early Strength App
    ​​Terms of Use UGC Injection Grout App
    Terms of Use UGC Tail Seal Grease App
    Terms of Use UGC TBM Annulus Grout App
    Terms of Use UGC TBM Soil Condition App

  6. General Sale Terms and Conditions

    Australia​​​​
    ​General Sales Terms and Conditions MB Solutions Australia Pty Ltd​���

    Canada​​​​
    General Sales Terms and Conditions Canada

    Denmark​​​​
    ALMINDELIGE SALGS- OG LEVERINGSBETINGELSER (Denmark)

    Italy​​​​
    General Sales Terms and Conditions Italy
    Condizioni di vendita (Italy)

    Portugal​​​​
    Condições Gerais de Venda Master Bilders Solutions España S.L. – Sucursal em Portugal

    Spain​​​​
    Condiciones Generales de Venta Master Builders Solutions España S.L.U.​

    Sweden​​​​
    Allmänna leverans- och betalningsvillkor (Sweden)
    ​​
    USA​​​​
    General Sales Terms and Condition United States​